For years we have been focused on the needs of our users, while overlooking the fact that one of our most important user groups are our content authors. You know, the poor souls who have to enter the words into the CMS. The ones who need to follow our style guides, get our voice and tone right, and understand how to correctly apply tags and metadata.
Happily, author experience (AX) is starting to get some of the recognition it deserves.
Eileen Webb recently wrote an excellent post on author experience and the CMS, and Rick Yagodich is about to release his book Author Experience – Bridging the gap between people and technology in content management.
Rick and I had a discussion about the role of style guides in AX. He’s transcribed the interview as a post: Author Experience and the Style Guide. Have a read – I’d be interested in hearing your thoughts.