Five ways to use a blog as part of your content strategy

by Sally Bagshaw on August 7, 2010

ProBlogger event, Melbourne

ProBlogger event, Melbourne

On Tuesday I flew to Melbourne to attend the first ProBlogger event. The room was filled with 150 aspiring bloggers – some more successful than others, but all with a keen interest in how to write and maintain an engaging blog.

We listened to a stellar line up of speakers including Darren Rowse, Chris Garrett, Yaro Starak, Collis Ta’eed and Pip Lincolne. Everyone there on the day went home with a head filled with ideas and ways to improve their blog.

It was great to see so many people get excited about blogging. Unfortunately a lot of businesses out there decide to have a blog on their site without any real thought about how it will support their business goals, let alone how it will fit in with an overall content strategy.

So if that’s you, here are five ways you can use a blog as part of your content strategy:

1. Respond to issues

One of the best things about blogs is the speed at which a new post can be published. So as part of your content strategy, incorporate how issues can be dealt with and responded to. Decide who can say what, and who is the right person to answer any comments that get left on the post.

If you have a lot of subscribers to your blog you will be able to quickly reach a large amount of customers with the facts. But don’t assume it’s the only channel you’ll need to communicate through. Have it as part of the mix.

2. Improve your SEO

By writing targeted blog posts you can help optimise your site for specific keywords and phrases as part of your SEO strategy – in the same way as article writing.  Say you worked for a company that makes blinds (for windows) and want to optimise for ‘blockout blinds’. You could write a whole series of posts on the types that are available, what you can use them for (children’s rooms, offices, rooms that get hot in summer). Make the posts useful, encourage discussion and boost your rankings.

3. Reinforce your key messages

This is obvious, but make sure your posts back up the key messages of your business. Have a clear understanding of who is likely to read your blog (which of your target audiences), and what you want them to know after visiting your blog. Think of posts that delve into the details of what you do, why you do it, and why you are better than your competitors. The trick is to keep the focus on the reader – so always focus on the ‘what’s in it for you’.

Remove ‘we’ from the conversation, so instead of:

We use the finest ingredients in our cupcakes.

Say

You’ll be able to taste the difference, as each cupcake contains only the finest ingredients.

4. Support product launches

Use your blog to review new products, publish tutorials on how to use new products, and run competitions to win new products.

5. Introduce key personnel

Most businesses have great employees who are always ‘behind the scenes’. Use the blog to introduce them so your customers get to know you better. If you run an e-commerce site, think about showing a day in the life of your order fillers.

I like the way that Coles Online (an Australian supermarket) has profiled some staff.

So now it’s over to you – how do you use  your blog as part of your content strategy?

If you need help figuring out where your blog sits within your content strategy, contact me for a content strategy consultation.

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{ 4 comments… read them below or add one }

Paul Cunningham August 9, 2010 at 9:28 am

How about #6 – showcase your customers!

Doesn’t work in every business, but it would work well for some. Create a win-win where a case study of a successful outcome for your customer generates some interest in your customer’s stuff while it also demonstrates how your services helped them.
.-= Paul Cunningham´s last blog ..Your Assumptions Are Killing Your Blog =-.

Sally Bagshaw August 9, 2010 at 9:38 am

Excellent point Paul. Showcasing your customers is also a good strategy if you are in an industry where it’s hard (or inappropriate) to get testimonials. Like healthcare or counselling. I actually wrote a post on testimonials recently on my other blog:
http://www.snappysentences.com/writing-tips/choosing-the-right-testimonial/

Annabel Candy, Get In the Hot Spot August 9, 2010 at 11:05 am

Hehe, well I think you could write a book on this. Don’t forget to give the customers what they want in your content and probably survery them regularly to find out what it is they want exactly.

The conference was fabulous but I’m no aspiring blogger. I AM a blogger and proud of it too:) Delighted to be in such fine company with you.
.-= Annabel Candy, Get In the Hot Spot´s last blog ..5 Small Ways to Unclutter Every Day =-.

Sally Bagshaw August 9, 2010 at 1:23 pm

Ah, very true Annabel – you are definitely a blogger :)

Have you done many surveys?

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